1. Purpose and scope
Optifit Network publishes a suite of software products for sports organisations: Huddle, Arena, Ludus, Luna, Forma, Quota and Mecenas. Each product can be used separately and is subject to its own subscription.
Huddle is a mobile application for managing sports teams that offers in particular: member, team and role management (coach, player, staff); scheduling and attendance tracking for training sessions and matches; an encrypted team chat; push notifications for important events; a dashboard for club managers. Available on iOS and Android.
These terms apply to all products, except where specific terms have been agreed in writing with an organisation (club, association, federation).
2. Account creation
To create an account, you must provide accurate, up-to-date information and have a valid e-mail address. You are responsible for keeping your credentials confidential and for any activity carried out from your account.
Accounts intended for minors are created and administered under the responsibility of the sports organisation and, where applicable, the legal guardian.
Authentication is handled by Auth0 (Okta); your credentials are not stored directly by Optifit. If you suspect unauthorised use of your account, contact us immediately at support@optifit.app.
3. Roles and responsibilities within an organisation
The organisation appoints administrators who manage access, teams and their members’ data. Optifit does not intervene in these internal organisational choices.
The organisation remains responsible for the accuracy of the data it enters and the legitimacy of the access it grants.
4. Billing and payments
The applicable prices are those displayed on the Pricing page at the time of subscription. Prices are expressed in Swiss francs (CHF), plus Swiss VAT where applicable.
Huddle: monthly usage-based billing, CHF 0.30 per active member per month, calculated based on members registered in your teams during the month. Arena: annual subscription. Invoices are payable within thirty days; in the event of non-payment, access may be suspended after a reminder.
Payments are processed by Stripe, Inc. Optifit does not store any bank or payment card information. By proceeding with payment, you also accept the Stripe Terms of Service.
Cancellation: you may cancel your subscription at any time from the app settings or by contacting our support. Cancellation takes effect at the end of the current billing period. Amounts already charged are non-refundable, unless required by law.
5. Term and termination
By the user: you may delete your account at any time from the app settings. This immediately deletes your personal data (email, phone number). Your first name, last name and profile picture are retained to allow the teams you were part of to keep the history of your attendance.
By Optifit Network: we reserve the right to suspend or delete any account in the event of a breach of these terms, without notice. A pro-rated refund may be granted at our discretion where no fault on your part is involved.
Your data remains exportable for thirty days after termination, then is deleted in accordance with our retention policy.
6. Service availability
Optifit Network strives to keep the service accessible 24/7. Interruptions may occur for maintenance, updates or technical incidents. We pay particular attention to competition days: sensitive production releases are avoided at weekends.
Real-time service status is available at status.optifit.app. In the event of a significant incident, a communication will be published there as soon as possible.
We do not guarantee uninterrupted availability and cannot be held liable for the consequences of a temporary outage.
7. Acceptable use
You agree to: use the service in accordance with its purpose (sports team management); not share your account with third parties; respect other users in all your communications.
You are prohibited from: using the service for illegal, fraudulent or malicious purposes; attempting to access data belonging to other clubs or users without authorisation; automating access to the service (bots, scrapers) without prior written consent; reproducing, reselling or redistributing all or part of the service; distributing unlawful, abusive, discriminatory content or content infringing third-party rights.
Any breach of these rules may result in account suspension or deletion, without notice or refund.
8. Chat moderation
The team chat is a communication space reserved for sports-related and respectful use. Any content contrary to the rules below is strictly prohibited and may be subject to immediate measures.
Strictly prohibited content: any violent, threatening or incitement-to-illegal-acts content; any harassing, intimidating or dignity-infringing content; any discriminatory content based on origin, sex, sexual orientation, religion, disability or any other protected characteristic; any pornographic content or content involving minors; any content infringing third-party rights (copyright, image rights, privacy); any form of spam or unsolicited advertising.
Reporting: any user may report abusive content directly from the app. Reports are handled seriously and confidentially. Optifit Network reserves the right to remove any content contrary to these rules and to suspend or permanently delete the offending user’s account, without notice or refund.
9. User content
You retain all rights to content you publish in our applications (messages, profile photos, documents). By publishing it, you grant Optifit Network a limited, non-exclusive and non-transferable licence, solely for the purpose of providing and improving the service.
You declare that you hold all necessary rights to the content you share and warrant that it does not infringe any third-party rights.
10. Intellectual property
Optifit’s software, trademarks and graphic elements are the exclusive property of Optifit Network and are protected by Swiss and international intellectual property law. No licence is granted beyond the right to use the subscribed products.
Any unauthorised reproduction, representation or exploitation is strictly prohibited.
11. Liability
To the extent permitted by applicable law: Optifit Network shall not be liable for indirect, intangible or consequential damages arising from the use of or inability to use the service. Our total liability is limited to the amounts actually paid during the three months preceding the event giving rise to the damage.
These limitations do not apply in cases of gross negligence or wilful misconduct on our part. We are not responsible for sporting, administrative or financial decisions taken by an organisation on the basis of the information displayed.
12. Changes
We may amend these terms at any time. In the event of a substantial change, you will be notified via the app or by email at least 15 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the new terms.
If you do not accept the changes, you may delete your account before they take effect.
13. Governing law and jurisdiction
These terms are governed by Swiss law, to the exclusion of its conflict-of-laws rules. Any dispute shall be subject to the exclusive jurisdiction of the courts of the canton of Vaud, Switzerland.
If you are a consumer residing in the European Union, you benefit from the mandatory protections provided by the law of your country of residence, and you may have recourse to the EU Online Dispute Resolution platform.
